Didnotech Infosystem Private Limited is referred to as "we," "our," and "us." We are the exclusive owner of silksympony and are dedicated to delivering a smooth and user-friendly experience for our users ("you" and "your"). That's why we've created a flexible return policy to ensure you're always satisfied with your purchases. Here’s what you need to know:
You can request a return within 48 hours of receiving your item. To qualify for a return, the product must be in its original, unused condition—free from damage, unworn, and with all tags, packaging, and invoices intact. These elements are essential to ensure a smooth return process, so please keep them.
Returning an item is straightforward. Simply email us at didnotechinfosystempvtltd@gmail.com within 48 hours, or initiate the return through your personal page by selecting the return option. Once we receive your return request, we’ll assist you with the next steps to make the process as hassle-free as possible.
We strive to ensure your complete satisfaction with your purchase. If for any reason the product does not meet your expectations, our clear and fair refund policy is designed to assist you:
After we receive and inspect the returned item, we will process your refund within 5 to 7 business days. The refund will be credited to the original payment method used during the purchase.
A refund will only be issued if the item meets our quality standards. If the product shows signs of damage, wear, or any other defects, a refund may not be possible. Our team will carefully inspect the returned item to ensure it meets our criteria. We are committed to making the refund process quick and straightforward.
Thank you for choosing us for your shopping needs. We are here to ensure a seamless and enjoyable experience. If you have any questions or need assistance, please reach out to our customer service team.