At Didnotech Infosystem Private Limited, we value your satisfaction above all else. We understand that sometimes plans change, and you may need to cancel your order. If that happens, you can cancel your order within a specific time frame before it's processed for shipment. To initiate a cancellation, simply contact our customer service team with your order details.
Please note that once an order has been shipped, we are unable to cancel it. In such cases, you can proceed with a return after receiving the product.
If your order is successfully canceled, we will process a refund to your original payment method. The refund may take a few business days to appear in your account, depending on your bank’s processing time. You will receive an email confirmation once the refund is initiated. If you don’t see the refund within the expected timeframe, feel free to reach out to our customer service team for assistance. We aim to make this process as smooth as possible. Please note that all shipping charges are non-refundable unless the cancellation was due to an error on our part.
Some items, due to their nature, cannot be canceled. This includes personalized products and items marked as final sale. Please review your order details carefully before completing your purchase. If you have any questions about whether an item is eligible for cancellation, don't hesitate to contact our customer service team. We always strive to provide clear information about cancellation eligibility on our product pages, and your understanding is greatly appreciated.
We may update our cancellation policy from time to time. Any changes will be reflected on this page, so we recommend reviewing it periodically. By continuing to use our website, you agree to any updates made to the policy. If you have any concerns or questions about the changes, feel free to contact our customer service team. We are committed to keeping our policies transparent and fair to ensure a positive shopping experience. Your satisfaction is our top priority!